Maria — Cozy Warmth & Comfort

1. Return Window

You have 30 days from the day you receive your order to return items to us. After this period, we unfortunately cannot accept returns.

2. Condition of Goods

To be eligible for a return, items must be unused, in their original condition, and with all original tags and accessories included. We recommend returning items in their original packaging to ensure they are protected during transit.

3. Order Cancellation

We understand that plans can change. Therefore, we offer a dedicated cancellation window:

• Before Shipping: If you wish to cancel your order, please contact us at contact@dowlingshoes.com within 24 hours of placing it. If the order has not yet been processed or dispatched, we will cancel it and issue a full refund immediately.
• After Shipping: If your order has already been handed over to the carrier, we cannot cancel it. In this case, you will need to receive the package and follow our standard return process.

4. Return Shipping Costs

• Change of Mind (Widerruf, wrong size, etc.): The cost of the return shipping is borne by the customer. You are responsible for organizing and paying for the return. We do not provide pre-paid labels for personal reasons and recommend using a trackable shipping service.
• Defective or Incorrect Products: No cost to the customer (€0.00). This applies if the product is wrong, damaged by the carrier, or otherwise defective. In these cases, we will provide a pre-paid return label via email and cover all return shipping costs.

5. No Restocking Fees

We do not charge any restocking fees for returns. You will receive a refund of the full purchase price.

6. Refund Process

• Inspection: Once we receive your return, our team will inspect the item to ensure it meets our return conditions.
• Timeline: After approval, your refund will be processed back to your original payment method via Stripe. Please allow up to 7 business days for the refund to be visible in your account.
• Amount: We refund the full purchase price, including the original standard shipping costs.

7. Exchanges

We are happy to offer exchanges for all items. If you would like to exchange your product for a different size or model, please contact our support team first.

• The customer pays for the return shipping to our warehouse.
• Dowling will cover the shipping costs for the new replacement item sent to you once your return has been inspected.